How do I track my parcel?
Once you have placed an order, you will receive an email confirmation from us. If you have any questions regarding your order you can either call our offices on 0117 970 9020 or send an e-mail to Customer Service quoting your order ref. we will then be able to give you the tracking number of your parcel.
How much does it cost?
During 2016 on orders over £35 net our standard delivery service will be Free Of Charge, geographic restrictions as below.
A Standard Delivery charge of £3.95+VAT is added to all orders to UK mainland addresses which excludes Northern Ireland, Channel Islands & Scottish Islands and are usually delivered in 1-2 working days. Our Next Day Priority courier service costs £6.95+VAT and can be selected from the checkout screen, the same geographic restrictions apply. Should an Item not be available from stock you will be advised by e-mail and the goods will be shipped immediately they are available. All carriage prices are subject to VAT.
Some products might incur an additional delivery charge, but of course you will be notified before processing your order, after we have obtained a quote.
We can arrange for overseas deliveries, however, we will require prior agreement. A delivery charge will then be agreed before the order is processed. Overseas orders are usually sent by Royal Mail Airsure to keep the cost of delivery down.
How long does it take?
Items ordered before 4.00 pm on any business day (Monday - Friday) excluding Bank Holidays should be delivered within 1-2 working days (excluding Saturday), anytime up to 5.30pm (assuming that the item is in stock).
Every effort is made by The Headset Company & the delivery agents to achieve this for our customers although the standard fee does not guarantee this.
The Headset Company relies upon the services of couriers. Although we make every effort to keep to our word there are unfortunately a few occasions when the couriers fail to perform the service that they are required to. This happens very rarely. We cannot be held responsible for the late delivery of an item. For the avoidance of doubt, The Headset Company will not refund the standard delivery charge if the courier has failed to deliver the item(s) on the expected delivery date.
Who do we use?
Orders addressed within the UK mainland are sent by Fed Ex or Royal Mail Recorded Delivery. You must arrange for someone at your address to be in and sign for the parcel on the expected delivery date. Where a parcel cannot be delivered, (e.g. no-one at home), you will be left a card and you should call to arrange for delivery at another time.
Fed-Ex & the Royal Mail will only attempt re-delivery after you contact them. Otherwise you will be required to collect your parcel from the collection depot within 5 days. If your parcel is not collected within 5 days it will be returned to The Headset Company. Your credit/debit card will be credited your original total cost less £6.95+VAT which is the full cost of delivery to you, plus return delivery charges back to The Headset Company. Please contact our Customer Services Department on Customer Service for further details.
What do I do if there is a problem with my delivery?
If the parcel does not arrive when you expect it then please email us on firstname.lastname@example.org We will contact Fed Ex and call you back to let you know what's happening within a few hours. If the goods are damaged upon receipt please e-mail:Returns@headsetco.co.uk within 2 days of delivery.
If you have received an item which has been sent in error, please note that this must be sent back to us. The Headset Company will pay for the delivery of the goods back. If items are not received back within 5 working days, an invoice will be raised and a charge made to the customers account. The items must be in the same condition as dispatched.